Company: GROW GAME PRIVATE LIMITED
Country: India
Contact Email: publisher@growgamestudio.com

This Privacy Policy describes how GROW GAME PRIVATE LIMITED (“we”, “us”, “our”, “Company”) collects, uses, stores, shares, and protects your information when you use our mobile games, applications, websites, and related services (“Services”).

By downloading, accessing, or using our Services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information to operate our games, secure our services, analyze performance, and provide a personalized experience. Information may be collected directly from you, automatically through your device, or from third-party partners.

1.1 Information You Provide Voluntarily

a) Account or Profile Information

(If applicable, depending on your game features)

Username / Display name
Avatar or profile picture
Linked social account information
Country, timezone, language

b) Customer Support Data

When you contact us, we may collect:

Email address
Device details
Screenshots or logs you voluntarily submit
Description of the issue

c) User-Generated Content (UGC)

Certain games may allow you to create or upload content such as:

Chat messages
In-game customizations
Leaderboard names

UGC is publicly visible inside the game if you choose to submit it.

1.2 Information Collected Automatically

a) Device Information

Device model, manufacturer
Operating system and version
Device language, time zone
Android Advertising ID (GAID), Apple IDFA
Device IP address
Battery level, network type

b) Gameplay and Usage Data

Game progress, achievements
Session length and frequency
In-game interactions
Behavior patterns
Rewards earned, purchases made

c) Log & Diagnostic Information

Crash logs
App errors
Performance information
Server communication events

d) Advertising Data

Collected through ad networks:

Ad impressions
Clicks
Video views
Conversion events
Engagement metrics

1.3 Information From Third Parties

a) Social Login Platforms (Optional)

If you connect your game to Google, Apple, Facebook, etc., we may receive:

Profile name
Profile picture
Social token/ID

b) Analytics Partners

(e.g., Firebase, Appsflyer, GameAnalytics)
They provide aggregated device metrics to help us improve the game.

c) Advertising Partners

(e.g., Google AdMob, Unity Ads, Meta Audience Network)
These partners may provide:

Fraud detection data
Ad performance reports
Estimated demographics

2. IN-APP PURCHASES (IAP)

Our games may offer optional in-app purchases.

2.1 Payment Processing

All payments are handled by Google Play or Apple App Store.
We do not collect or store credit card numbers, banking details, or personal financial data.

2.2 Information We Receive

We may receive:

Transaction ID
Purchased product ID
Purchase status (success/failed/refund)
Country
Purchase timestamp

2.3 Why This Data Is Needed

We use purchase-related data to:

Deliver purchased items
Restore purchases across devices
Detect fraudulent activities
Provide billing support

2.4 Refunds

Refunds follow Google/Apple policies.
We cannot issue refunds directly.

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

a) Operate and Improve the Services

Provide core gameplay functionality
Sync game progress across devices
Customize user experience
Improve gameplay balancing

b) Analytics and Research

Identify bugs and crashes
Measure game performance
Understand user behavior
Improve UI/UX

c) Advertising and Marketing

Where allowed by law:

Display relevant ads
Measure ad effectiveness
Limit repetitive ads
Frequency capping

d) Security, Fraud & Abuse Prevention

Detect suspicious activity
Prevent unauthorized purchases
Protect the community

e) Legal Compliance

Respond to legal requests
Maintain records as required by law

4. SHARING YOUR INFORMATION

We may share personal data only under the following circumstances:

4.1 Service Providers

Trusted partners help us operate the game, e.g.:

Analytics (Firebase, Appsflyer)
Cloud hosting
Crash reporting
Customer support tools
ck

4.2 Advertising Partners

Ad networks may receive device identifiers to:

Show ads
Measure performance
Detect fraud

4.3 Legal Requirements

We may disclose data if required to:

Comply with court orders
Respond to government requests
Protect our legal rights

4.4 Business Transfers

If the company is sold, merged, or restructured, user data may be transferred.

We do not sell personal data in the traditional sense.

5. CHILDREN’S PRIVACY

Our Services are not intended for children under 13 years of age (or the locally applicable minimum age).
We do not knowingly collect data from children. If discovered, the data will be deleted immediately.

If you believe a child has provided us information, please contact us at: publisher@growgamestudio.com

6. DATA RETENTION

We retain personal data only for as long as required for:

Providing services
Legal compliance
Fraud prevention
Analytics and improvements

Unnecessary data is deleted or anonymized.

7. SECURITY MEASURES

We implement industry-standard safeguards including:

Encrypted data transmission
Access controls
Secure servers
Continuous monitoring

No method is 100% secure; users share information at their own risk.

8. INTERNATIONAL DATA TRANSFERS

We may transfer and process your information in countries outside your residence.
By using our Services, you consent to these transfers.

We ensure protection using:

Standard Contractual Clauses (SCCs)
Partner compliance certifications
Contractual obligations

9. YOUR PRIVACY RIGHTS (DETAILED)

Depending on your location (EU GDPR, UK GDPR, India DPDP Act, California CCPA, Brazil LGPD, etc.), you may have the following rights:

- Right to Access

You can request confirmation of whether we process your data and receive a copy.

- Right to Correction

You may correct or update inaccurate or incomplete data.

- Right to Delete (Right to be Forgotten)

You may request deletion of your personal data when:

It is no longer needed
You withdraw consent
You object to processing
It was unlawfully processed

- Right to Object

You may object to:

Processing based on our legitimate interest
Profiling
Use of data for ads (where applicable)

- Right to Restrict Processing

You can request restriction when:

Data accuracy is disputed
Processing is unlawful
We no longer need the data
You need the data for legal claims

- Right to Withdraw Consent

You may withdraw previously given consent at any time.

- Right to Data Portability

You can request your data in machine-readable format.

- Right to Opt-Out of Sale or Sharing (CCPA)

You may request to opt out of data sharing for advertising purposes.

9.9 Right to Lodge a Complaint

You may file a complaint with your regional data authority.

How to Exercise Your Rights

Email us at: publisher@growgamestudio.com
We respond within the legally required timeframe.

10. PUSH NOTIFICATIONS

If enabled, we may send:

Game updates
Event announcements
Limited-time offers

You can disable notifications via device settings anytime.

11. THIRD-PARTY LINKS & EXTERNAL SERVICES

Our Services may link to third-party websites or integrate external SDKs.
We are not responsible for their privacy practices.
We recommend reviewing their policies separately.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.
The “Last Updated” date indicates the latest version.
Continued use of the Services means you accept the updated policy.

13. CONTACT US

If you have questions, concerns, or privacy requests, please contact:

GROW GAME PRIVATE LIMITED

📧 Email: publisher@growgamestudio.com

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